Policies

Merchant On-boarding policy

Aurionpro Payment Solutions Pvt. Ltd. (“the Company”, “AuroPay”, “we”, “our”) adopts a straightforward and safe Merchant On-Boarding Process to ensure full and complete assessment and evaluation of our prospective partner merchants prior to their availing of our services.

Policy on Know Your Customer (KYC) & Anti-Money Laundering (AML) Standards

AuroPay’s Policy on Know Your Customer (KYC) & Anti-Money Laundering (AML) Standards (the “Policy”) has been framed in accordance with the Reserve Bank of India (RBI) Master Direction – Know Your Customer (KYC) Direction,2016, as amended from time to time and the terms of the provisions of Prevention of Money Laundering Act (PMLA)

Grievance Redressal Policy

Through this grievance redressal policy, auropay will seek to resolve complaints, grievances and doubts of customers in a timely and efficient manner.
The policy comprises the following aspects:
Resolution of Complaints, Managing and address of Grievances

Terms of Services

The following are the TOS or terms of services for use of the services to be provided by Auropay (“Services”). Please read them carefully.The Services are offered to you conditioned on your acceptance without modification of the terms, conditions, and notices contained herein. Your use of the Services constitutes your agreement to all such terms, conditions, and notices.

Refund and Cancellation Policy

This policy intends to regulated the process related to refunds and cancellation of Aurionpro Payment Solutions Private Limited (“Aurionpro” or “Auropay”) products and services.
Refunds are originated due to one of the following scenarios:
Merchant initiates the refund to the customer due to an inability to provide the ...

Privacy Policy

“AuroPay” is the trademark of Aurionpro Payment Solutions Private Limited, a private limited company incorporated in India under the provisions of the Companies Act, 2013, having its registered office at Plot No. R-203, Unit No. 601, Sigma IT Park, R-204, TTC Industrial Area, Estate, Rabale, Navi Mumbai, Maharashtra 400701

RBI Circulars & Compliance Guide

Description for the website: As a regulated entity, it’s important to follow the RBI circulars listed below. These guidelines help ensure compliance with the Reserve Bank of India's rules, maintaining trust and integrity in the financial system

Chargeback Policy

The Chargeback Policy (the “Policy”) of Aurionpro Payment Solutions Pvt. Ltd. (hereinafter referred to as “Aurionpro Payments”, the “Company”) is a comprehensive document that outlines the procedures and guidelines for handling disputes and claims over transactions and bank reversals.