Policies

Refund and Cancellation Policy

This policy intends to regulated the process related to refunds and cancellation of Aurionpro Payment Solutions Private Limited (“Aurionpro” or “Auropay”) products and services.

Refund

Refunds are originated due to one of the following scenarios:

Merchant initiates the refund to the customer due to an inability to provide the service or the goods purchased, or owing to a customer complaint about the service Customer bank initiates the refund to the customer due to a failed transaction. These pertain to cases where the customer account was debited online, but the status of the transaction was not sent to the merchant or biller Refunds initiated by Auropay for billers where auropay is the Biller Operating Unit

Auropay service delivery processes are designed to handle the above scenarios through a well-designed refund mechanism as described below:

Merchant or biller is provided with an API or batch mechanism to initiate complete or partial refunds for transactions Daily Reconciliation is done with the banks on to identify failed transactions and are either reported to merchants or billers (for service delivery) or reported to banks (for initiating refunds to customer accounts) Timely reporting of refund requests from billers into the NPCI Canvas portal, and timely processing of the refunds initiated by NPCI for the agents

Refunds received from the merchant/ biller/ NPCI or refunds that are identified through the reconciliation process are initiated within T+5 working days with the bank payment partner.

T – Date of receipt of the refund request from the merchant/ biller/ NPCI or date of identification of the failed transaction.

Refund and Cancellation for Service Provider Company

Due to service providers in nature “NO REFUND”, “NO CANCELLATION” will be entertained once the Payment has been made.

Cancellation Policy

Please note an order can only be canceled within 24 hours of placing the order. Once the order is processed after 24 hours, no cancellation request will be entertained. However, return is possible for all orders/products.

Contact US :-

Aurionpro Payments Private Limited
Plot No. R-203, Unit No. 601, Sigma IT Park, R-204, TTC Industrial Area,
Estate, Rabale, Navi Mumbai, Maharashtra 400701

Contact Us : 022-4040 7070

Email Us : info@aurionpro.com